Privacy Policy

At Veg Life we are committed to building the world’s greatest food community, and that begins with protecting the privacy of everyone in our community. This means that we’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”). This privacy notice (“Privacy Notice”) explains how Veg Life and affiliates collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to Veg Life using your personal information as described in this Privacy Notice. The terms “we”, “us” or “our” are each intended as reference to and any terms not defined in this Privacy Notice are defined in our Terms.

1. Information we collect from you and why

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our e-store and/or physical store, new products and other updates.

A. Information that you provide voluntarily:

  • Registration information when you create a Veg Life account so we can:
    • create your account so you can place orders under our Terms
    • identify you when you sign-in to your account;
    • contact you for your views on our Services; and
    • notify you of changes or updates to our Services.
  • Transaction Information when you place an Order in order to:
    • process your Order and to bill you (though note, Veg Life never stores your credit card information in our systems);
    • send you status updates on your order;
    • reply to your Order queries and questions and to resolve problems;
    • carry out analysis and research to develop and improve our Services; and
    • protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
  • Information regarding your marketing preferences so we can:
    • send you customised marketing about our products or services.
  • Feedback on your views of our Services in order to:
    • reply to your questions or queries;
    • publish reviews you submit to us about our Restaurants and services; and
    • conduct analysis and research to improve and develop our Services. 

B. Information that we collect automatically

  • Activity Information so we can:
    • provide you with an improved experience;
    • give you access to your order history and preferences; and
    • provide other services at your request.
  • Cookies and similar technologies so we can:
    • measure and analyse the use and effectiveness of our services;
    • customise and optimise the targeting of advertising for our services across other websites and platforms; and
    • provide location services if you choose to share your geo-location.

C. Information that we obtain from third-party sources

  • Analytics reports and market research surveys in order to:
    • measure the performance of marketing campaigns for our Services; and
    • better understand your preferences so that we can customise our marketing campaigns and Services accordingly.

We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the food you want when you want it, no matter what device you choose to use or where you are in the world.

D. Consent

  • How do you get my consent?
    • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
  • How do I withdraw my consent?
    • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Veg Life, 14 Albion Road, Malvern, Worcestershire WR14 1PU

2. Who we share personal information with

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

  • Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
  • Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

3. Legal basis for processing personal information

Veg Life will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.

4. Security

Veg Life places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

5. Data retention

Veg Life will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Notice. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information, we will do so in compliance with applicable laws.

6. Your data protection rights

You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.

7. Links to third-party sites

Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that Veg Life is not responsible or liable for these third-party websites which will have their own privacy policies.

8. Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the European Union, then your personal information used in completing that transaction may be subject to disclosure under EU legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

9. Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • __stripe_mid
    • Stripe is used for credit card payments. Stripe uses a cookie to remember who you are and to enable our website to process payments without storing any credit card information on its our servers.
  • __stripe_sid
    • Stripe is used for credit card payments. Stripe uses a cookie to remember who you are and to enable our website to process payments without storing any credit card information on its our servers.
  • woocommerce_cart_hash
    • Helps WooCommerce determine when cart contents/data changes.
  • woocommerce_items_in_cart
    • Helps WooCommerce determine when cart contents/data changes.
  • wp_woocommerce_session_
    • Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

10. Age of consent

By using this site, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

11. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

12. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

12. Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

Veg Life, 14 Albion Road, Malvern, Worcestershire, WR14 1PU

Last Updated 12th November 2022