Terms and Conditions

This page (together with our Cookies Policy) sets out the terms and conditions (“Website Terms“) on which we, (“we“, “our” or “Veg Life“), provide access to our website and any Veg Life mobile application through which you order products (together, “the Website“). Please read these Website Terms carefully before ordering any products through the Website. By ordering products through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.

We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.

Use of your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy.

For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our website and any Veg Life mobile application through which you access and use our Website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

1. Introduction and our role

1.1. Product Orders

We provide a way for you to communicate your orders (“Order” or “Orders“) for products (“Product” or “Products“) displayed on the Website.

1.2 Delivery Services

We provide the delivery services, and we may charge you the delivery fee ourselves (in respect of that delivery fee only, as principal).

2. Website access and terms

2.1. Website access

You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone.

2.2. Acceptance of terms

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website.

2.3. Revision of terms

We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.

2.4. Responsibility

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

3. Your status

3.1. Capacity and age

By placing an Order through the Website, you warrant that:

  • 3.1.1. You are legally capable of entering into binding contracts; and
  • 3.1.2. You are at least 18 years old.

3.2. Allergens ant intolerances

You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact Veg Life directly to check that the food is suitable for you, before placing your order directly with them.

4. How to make an order and how it is processed

4.1. Compiling your Order

Once you have selected the Products you wish to order from the menu and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “proceed”, “place my order” or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with Veg Life and errors cannot be corrected (subject to paragraph 4.2. below). Where you have not logged in or created an account previously, then you may have the option to continue with your Order as a guest. By electing to complete your Order as a guest, you are agreeing that Veg Life will create a temporary Veg Life guest account for you which will, unless otherwise stated in these Website Terms, be accessible only (a) from the device which you use to place the Order; and (b) for a period of up to twelve months following the date of the Order.  Your access to your temporary guest account will expire on the “Expiry Date” which shall be the earlier of (i) the date falling six months after the date on which you last accessed the temporary guest account; (ii) the date falling twelve months after the date on which the temporary guest account was created; and (iii) the date on which you logout of your temporary guest account, or clear the cache on the device which you used when the temporary guest account was created.

4.2. Amending or cancelling your Order

Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.6 for details of the process relating to rejected Orders and refunding of payment). If you wish to change or cancel your Order, you may contact our Customer Care team as described in paragraph 6.3 and they will attempt to communicate your requests. However, there is no guarantee that we will be able to cancel your order if it has already began being prepared.

4.3. Payment authorisation

Where any payment you make is not authorised, your Order will not be processed or communicated to Veg Life.

4.4. Processing your Order and Veg Life rejections

On receipt of your Order, we will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each confirm that you have a contract for the sale of Products with Veg Life but does not necessarily mean that your Order will be fulfilled by Veg Life. We will notify you (generally by email) as soon as reasonably practicable if Veg Life rejects your Order. However, Veg Life have the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, Veg Life will be in breach of their agreement with you and any payment made in respect of the order will be returned to you in accordance with paragraph 5.6 below.

4.5. Delivery of your Order

Estimated times for deliveries and collections are provided by Veg Life and are only estimates. Veg Life does not guarantee that Orders will be delivered or will be available for collection within the estimated times. 

4.6. Commercial agency

For the avoidance of doubt, any orders processed by Veg Life through the Website are processed by Veg Life.

5. Price and payment

5.1. VAT and delivery costs

Prices will be as quoted on the Website. These prices include VAT but may exclude delivery costs (if you opt for delivery instead of collection) and any administration or service charge imposed by Veg Life. These will be added to the total amount due where applicable.

5.2. Incorrect pricing

This Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, Veg Life is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

5.3. Payment methods

Payment for Orders must be made by an accepted credit or debit card through the Website, direct bank transfer, or through PayPal.

5.4. Card payments

If you pay by credit or debit card, you may be required to show the card to Veg Life at the time of delivery or collection as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

5.5. Rejected Orders

Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Order. If your Order is subsequently rejected by Veg Life (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that Veg Life will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

6. Customer care

6.1. General

Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Care team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by clicking or selecting the “Need help?”, “Help” or similar button or by calling the telephone number shown on the Website.

6.2. Questions about your Order

If your Order is taking longer than expected or you have any other problems with your Order, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to contact Veg Life in order to follow up on your query.

6.3. Changing or cancelling your Order

If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our Customer Care team as described above and they will attempt to communicate your requests. However, there is no guarantee that we will be able to as we may have already started processing your Order.

6.4. Complaints or feedback

In the event that you are dissatisfied with the quality of any Products or the service provided by Veg Life, please consider providing feedback by contacting us at to let us know.

6.5. Compensation

If you are dissatisfied with the quality of any Products or the service provided by Veg Life and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact Veg Life directly to lodge your complaint. If you are unable to contact the Veg Life, or Veg Life refuses to deal with your complaint, you can contact our Customer Care Team as described above within 72 hours of placing your Order and one of our Customer Care Advisers will attempt to contact Veg Life in order to request compensation on your behalf.

7. Licence

7.1. Terms of permitted use

You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

  • 7.1.1. You must not misuse the Website (including by hacking or \”scraping\”).
  • 7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licencors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.
  • 7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
  • 7.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged.
  • 7.1.5. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

7.2. Limitation on use

Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

7.3. Reservation of rights

Any rights not expressly granted in these Website Terms are reserved.

8. Website access

8.1. Website availability

While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

8.2. Suspension of access

Access to the Website may be suspended temporarily at any time and without notice.

8.3. Information security

The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

9. Visitor material and reviews

9.1. General

  • 9.1.1. Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) Visitor Material will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
  • 9.1.2. You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.

9.2. Visitor Material Policy

You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:

  • 9.2.1. breaches any applicable local, national or international law;
  • 9.2.2. is unlawful or fraudulent;
  • 9.2.3. amounts to unauthorised advertising; or
  • 9.2.4. contains viruses or any other harmful programs.

9.3. Visitor Reviews Policy

In particular (but without limitation), any Reviews that you submit through the Website must not:

  • 9.3.1. contain any defamatory, obscene or offensive material;
  • 9.3.2. promote violence or discrimination;
  • 9.3.3. infringe the intellectual property rights of another person;
  • 9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);
  • 9.3.5. promote illegal activity or invade another\’s privacy;
  • 9.3.6. give the impression that they originate from us; or
  • 9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.

9.4. Removal of Reviews

The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.

9.5. Use of Reviews

The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

9.6. Images

Any images of food displayed on the Website are provided as a design feature of the Website only and may not be either (a) an image of food prepared or produced by Veg Life from which you choose to order; or (b) representative of the food you receive from Veg Life.

9.7. Liability

You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.

9.8. Disclosure to authorities and courts

You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

10. Links to and from other websites

10.1. Third party websites

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10.2. Linking permission

You may link to the Website’s homepage (, provided that:

  • 10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;
  • 10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
  • 10.2.3. any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews));
  • 10.2.4. we have the right to withdraw linking permission at any time and for any reason.

11. Disclaimers

11.1. Website information

While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

11.2. Allergy, dietary and other menu information

If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always contact Veg Life directly before placing your order. Please do not use the “Order notes” box for your food allergies or intolerances, please contact Veg Life directly.

11.3. Exclusion of terms

We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).

12. Liability

12.1. General

Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

12.2. Exclusion of liability

Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the Website) for:

  • 12.2.1. any loss of profits, sales, business, or revenue;
  • 12.2.2. loss or corruption of data, information or software;
  • 12.2.3. loss of business opportunity;
  • 12.2.4. loss of anticipated savings;
  • 12.2.5. loss of goodwill; or
  • 12.2.6. any indirect or consequential loss.

12.3. Limitation of liability

Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

12.4. Additional costs

You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

13. Termination

13.1. Grounds for termination

We may terminate or suspend (at our absolute discretion) your right to use the Website immediately by notifying you in writing (including by email) if we believe in our sole discretion that:

  • 13.1.1. you have used the Website in breach of paragraph 7.1 (License);
  • 13.1.2. you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);
  • 13.1.3. you have breached paragraph 10.2 (Links to and from other websites); or
  • 13.1.4. you have breached any other material terms of these Website Terms.

13.2. Obligations upon termination

Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

14. Written communications

14.1. Applicable laws

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Events outside our control

15.1. Liability and responsibility

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event“).

15.2. Force Majeure Events

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • 15.2.1. strikes, lock-outs or other industrial action;
  • 15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or pandemic, war (whether declared or not) or threat or preparation for war;
  • 15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • 15.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • 15.2.5. impossibility of the use of public or private telecommunications networks; and
  • 15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.

15.3. Our performance

Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

16. Additional terms

16.1. Privacy Notice

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Notice. You should review our Privacy Policy.

16.2. Other terms

You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and your use of it, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.

16.3. Severability

If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16.4. Entire agreement

These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

16.5. No waiver

Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

16.6. Assignment

You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

16.7. Headings

The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

17. Governing law and jurisdiction

17.1. Website terms

These Website Terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of Website Terms in the English courts. If you live in a part of the United Kingdom other than England or any other Member State of the European Union, you can bring legal proceedings in respect of these Website Terms in either the English courts or the courts of your home country. 

17.2 Consumer rights

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.  Nothing in these Website Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

18. Competitions

18.1 The following general terms and conditions (the “General Competition Terms“) will apply to all competitions run by Veg Life.

18.2 Individual competitions will also be subject to, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (the “Specific Competition Terms“) that will be specified in connection with each competition.

18.3 Competitions are open to individual residents of the UK aged 18 or over, except employees of Veg Life, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.

18.4 Winners will be responsible for ensuring they are able to accept the relevant prize, as set out and in accordance with these General Competition Terms and any applicable Specific Competition Terms.

18.5 We reserve the right to redraw a competition winner if the relevant prize is not accepted or claimed within the time period stated in the applicable Specific Competition Terms.

18.6 Completing and submitting a competition entry form will be deemed acceptance of the General Competition Terms and any applicable Specific Competition Terms.

18.7 The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

18.8 Any personal data that is collected as part of any Veg Life competition will be processed in accordance with applicable UK data protection legislation. For further information on our Privacy Notice please see our Privacy Policy.

18.9 We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.

18.10 Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.

18.11 All standard terms and conditions from time to time for use of the Website and Service apply

Last Updated 12th November 2022